Terms and Conditions
2. Payment Flow and Delivery Policy –
Impression kits- Once full payment has been made kits will be dispatched within two working days –
Veneers Upon Receiving a satisfactory impression we will notify you and start to produce your veneers. Once we have completed manufacturing your veneers we then ship the product recorded delivery to you using the shipping address provided at checkout.
Manufacturing time is 14-21 Working Days
2.(a) Production/Manufacture Time
Once we have your satisfactory impression(s) we aim to manufacture and post your custom product within 14 working days for premium and 21 working days for platinum. Note: Certain cases will take longer as they require more work to get the results required * On rare occasions for unforeseen circumstances it could take slightly longer to produce your veneers. This rarely happens but sometimes due to machine malfunction, or third party services delays could be expected.
Please read all the information in the FAQS page before purchasing.
Veneers are manufactured to fit our clients impression model of their teeth and not your teeth in your mouth. Ideally, the impressions will be a perfect match to your teeth. Every veneer arch we manufacture fits perfectly to the impression model. There are occasions where the veneers do not fit your teeth correctly and this is because of an inaccurate impression and not from any issues with the manufacturing process.
It is important to understand that the product will always feel:
Thicker – than your existing teeth
Longer – than your existing teeth
Wider – than your existing teeth
Some users will find their initial wear of the device strange or uncomfortable. This sensation normally passes as the user becomes used to wearing the device. This feeling could be during certain activities such as eating. Eating can effect their lifespan.
3. Refund / Cancellation Policy –
Changing your mind. If you change your mind after you place an order please contract us as soon as possible. We will cooperate with you in cancelling your order and, to the extent that we have not begun production and/or incurred costs, we will arrange for a refund.
If costs have been incurred and/or production has begun, there may be an offset against a refund, up to the full amount of the price.
You do not have a right to change your mind in respect of:
Products that are made to your specification or are clearly personalised, this includes products which are made to your completed self-impression kit, dentist’s impression or individual measurements. For the avoidance of doubt, you will not have the right to change your mind from the moment you have completed your self-impression kit (including if you have used your self-impression kit incorrectly)
Products which have been sealed for health protection or hygiene purposes, once these have been unsealed and used by you, for the avoidance of doubt this would include any products which are placed inside the mouth such as retainer,clip on veneers, toothbrush etc.
Custom made products are manufactured based on the responses to a suitable impression provided by you. It is your responsibility to ensure that you carry out the impression process accurately and provide a suitable impression that will allow us to manufacture a fit for purpose final product.
If the product is not suitable or is defective due to:
a failure by you to provide an accurate impression;
fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
you will not have a right to reject the goods, and we will have no liability.
Please be aware our customer service team are professionals, not dentists. By purchasing through the website, you agree to the Terms & Conditions and to commit to the process which includes no refunds.
4. One of the reasons WOW Smile are affordable is that it is the customers’ responsibility to send us a good quality impression to use. We’re here to help you achieve this, but if you’re struggling you should take your impression kit to a dentist. If you can’t provide a good quality impression, you don’t have to continue with your order although at this stage you will not be entitled to a full refund.
5. Once you receive your made-to-measure veneers you have a 14 day manufacturer’s warranty to alert us to any faults. If you are unhappy with the product we will work with you, where possible, to modify the product but we cannot accept returns at this point as the product has been made to your specification and to fit your impression, so it cannot be resold.
Please note for international orders the shipping fee is non-refundable and will be added to any one-off fees charged.
The Manufacturing warranty will cover
Wrong product made
Made with/without staining per order
* Sometimes due to a receded gingival margin it is not medically fit to take the veneer lower in the receded area. For this reason veneers will always finish veneers shorter in receded areas.
The Manufacturing Warranty does not cover/excludes the following.
Misuse of the product
Cross bites / Under bites
Veneers finishing short due to impression quality
5. Extended Warranty
12 Month Extended Warranty
At the checkout, you are given the option to purchase a 12 Month Extended Warranty. This is a no quibble warranty that covers any form of breakages of the product, within the 12-month period. This starts from 2 days after your product has been dispatched. Within this time, the 12 Month Extended Warranty covers you for a maximum of up to 2 arches to be remade for you.
The 12 Month Extended Warranty does not cover/excludes the following.
If you have a problem with the product, we do require images (in some cases a short video clip) showing the issue with the product for our technicians to assess and provide a course of action/ remedy. Please contact customer services who will send you a returns form, then send the return form and the faulty product back for investigation by one of our technicians.
7. Inserting the veneers
Place the product over your teeth
Starting at the back apply pressure until it clips into place
8.Removing the veneers
Always use 2 hands
Starting at the canines (fangs) gently tease the product from side to side
Never twist or flex the product once it has been removed
9. Product Care
When cleaning your veneers, be sure to only wash them in lukewarm soapy water, if there is any left over debris within the veneers use a soft toothbrush to gently remove. Do not use the toothbrush on the outside of the device .
Do not place your veneers in direct sunlight or in hot or boiling water as this may cause them to warp. If you keep your veneers in the provided storage case, ensure you clean the inside of your case regularly.
Your veneers are a custom-fit product. As such, they are only designed to fit your mouth. Do not let others attempt to, or insert a veneer designed for your mouth, into theirs. This could lead to permanent damage.
Ensure you keep your veneers away from pets, as they are instinctively attracted to saliva.
Do not trim, cut or alter your veneers as this will void your warranty. If you have any issues with your veneers, please contact a member of our customer service team.
If your veneers happen to become loose, are tight or you find them uncomfortable to wear, please refrain from using them and contact us immediately.